Mar. 27, 2019
9:00am - 12:00pm
Primex Training Facility
Who Should Attend: Open to all members in the Property & Liability coverage lines.
The effectiveness of your communication is measured by the response you get. When you want to change a difficult dynamic, stop abrasive friction, or resolve conflict, there are things you can say that will make it worse and things you can say that will make it better. This interactive workshop will teach you how to be strategic in your communication when disagreements, tension, and conflict arise, and give you tried-and-true tools for your communication toolbox.
Dr. Tammy Lenski is a mediator, executive coach, speaker, and the author of two bestselling conflict resolution books. Since founding her conflict resolution firm in 1997 she’s helped thousands of leaders and managers worldwide turn organizational and team conflict into collaboration. Recently featured in both Inc. and Bloomberg Businessweek, Tammy was honored in 2014 by the Association for Conflict Resolution for innovative and pioneering work in her field. She lives in Peterborough, NH.
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.