May. 2, 2019

9:00am - 12:00pm

Primex Training Facility

For directions, click here

Do you know where conflict comes from in your environment? Do you know how to notice the signs of conflict rising? Do you know what to say to prevent conflict or the strategies to resolve it once it thunders into your work? In this session we will discuss why conflict happens in municipal offices and teams and what happens to our brain when conflict happens. Once participants can discern the context, emotions, and motivations of conflict, communication skills can help prevent conflict in the first place. When even the best communication fails, the right resolution strategy can restart relationships, teams, and initiatives.

As result of this training you will be able to:

· Recognize what your brain does in the heat of conflict
· Identify your and others reactive responses to conflict
· Apply communication techniques that prevent conflict
· Employ five strategies for conflict resolution

  • Jon Wortmann

    Jon Wortmann

    Jon Wortmann is an executive coach, trainer, and author. A graduate of Harvard Divinity School, his books have been #1 best sellers in 22 categories on Amazon. He has trained dozens of towns and affiliate groups in addition to thousands of public sector leaders to be strategic communicators and resilient leaders. He has led 43 service projects to cities like New York and Toronto and disaster areas like New Orleans. The suburban-urban partnership program he co-led in Worcester, MA has provided summer camp for 80 1st through 6th graders for more than a decade. A PGA Tour and NCAA golf coach, his present research focuses on the role of brain health in sports performance and the behaviors that build trust in public life. His favorite person is his wife Jen, and they live outside Boston, MA. 



As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.

Learn more about the IACET CEU

Log in to register

Explore more training