May. 2, 2019
9:00am - 12:00pm
Primex Training Facility
For directions, click here
Do you know where conflict comes from in your environment? Do you know how to notice the signs of conflict rising? Do you know what to say to prevent conflict or the strategies to resolve it once it thunders into your work? In this session we will discuss why conflict happens in municipal offices and teams and what happens to our brain when conflict happens. Once participants can discern the context, emotions, and motivations of conflict, communication skills can help prevent conflict in the first place. When even the best communication fails, the right resolution strategy can restart relationships, teams, and initiatives.
As result of this training you will be able to:
· Recognize what your brain does in the heat of conflict
· Identify your and others reactive responses to conflict
· Apply communication techniques that prevent conflict
· Employ five strategies for conflict resolution
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Jon Wortmann
Jon Wortmann is a global executive coach and trainer. A best-selling author of 5 books including Hijacked by Your Brain, he has delivered over 3500 live workshops, in person and virtually. His clients range from Fire Departments, School Districts, and Local Government to Fortune 500 corporations. In addition to his leadership development work, he coaches sports performance for PGA tour and NCAA golfers, NWSL athletes, and helped one of his amateur athletes set a national speed climbing record. His research revolves around brain function and stress, trust in public life, and overcoming performance pressure.
CEUs
0.3
As an IACET Accredited Provider, Primex3 offers CEUs for its programs that qualify under the ANSI/IACET standard.
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